Pitchbook

Journey mapping + JTBD

Journey mapping + JTBD

User research and stragegic direction

User research and stragegic direction

Research and artifacts that informed design team of strategic new user group following company acquisition.

Research and artifacts that informed design team of strategic new user group following company acquisition.

Role

Role

User research

User research

Team

Team

Me

Me

Timeline

Timeline

2 months

2 months

Overview

Pitchbook was the premier source of data for privately valued companies. However, when the company was purchased by a larger financial institution it added publicly traded data to the mix. I talked to a dozen equity analysts and fund managers who deal in public data to help the design team understand our new user base.

Process

Talk with SME

Portfolio manager, analyst, internal SME

~12x

Revise workflows and JBTD

Gather information, then check current model

Results

Foundational learnings

This work was foundational to educating the design team and enabling new projects.

Promotion

The outcome was deemed better than my design leaders hoped for, and earned me a promotion.